The Blog
In a world of fragile supply chains, AI volatility and rising customer expectations, the quality profession is having its moment.
Three quarters of a century after his Japan lectures, W. Edwards Deming's principles still read like a manifesto for modern leadership.
Ten years on from the 2015 revision, risk-based thinking and leadership context are no longer novel — they're table stakes. Here's what has actually stuck.
Culture eats strategy for breakfast — and posters for lunch. What actually moves the needle on quality behaviour.
Generative models can write your audit report and your incident post-mortem. They can also hallucinate both. Here's how the profession is responding.
Done badly, internal audits are theatre. Done well, they are the most underrated learning system inside any organisation.
Resilience is the new quality KPI. What manufacturers learned the hard way — and what they're doing about it.
The CQI's 2026 theme reframes quality as the engine of organisational performance, not the brake. Here is what that shift looks like in practice.
The 2025 theme dared the profession to question its own orthodoxies. A year on, the most interesting answers are coming from the people who took the dare seriously.
The 2024 theme drew a line under tick-box compliance and asked the profession to demonstrate, in numbers, the performance it creates.
The 2023 theme made an unfashionable claim with quiet confidence: quality is a competitive weapon, and the organisations that wield it well outperform.
The 2022 theme placed ethics, integrity and the courage to escalate at the heart of the quality role. Four years on, the lesson has only become sharper.
The 2021 theme connected the quality profession to the sustainability agenda and argued the two disciplines share more DNA than either had previously admitted.
Launched in the middle of a year that broke every assumption about service, the 2020 theme returned the profession to its most important question: what does the customer actually need?
The 2019 centenary was a rare chance to look up from the work and notice how far the profession has travelled in a hundred years.
The 2018 theme asked a deceptively simple question. In an era of declining institutional trust, what is the quality profession actually for?
The 2017 theme honoured the quiet, daily acts of leadership that build cultures of quality from the ground up rather than the top down.
The 2016 theme tackled an unfashionable subject head on and argued, persuasively, that good governance is one of the quietest sources of competitive advantage.
